Faq

How do I place an order?

Simply browse our collection, select your desired jewelry pieces, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.

Can I modify or cancel my order after placement?

Orders can only be modified or canceled within 1 hour of placement. Please contact us immediately at [email protected] with your order number if you need to make changes.

What are your shipping options?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days) to most destinations. Shipping costs and delivery times vary by location.

Do you ship internationally?

Yes, we ship worldwide. International delivery times typically range from 7-14 business days depending on the destination country's customs processing.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your package's journey to you.

What is your return policy?

We accept returns within 30 days of delivery for unworn items in their original condition with all tags attached. Please contact [email protected] to initiate a return.

Can I exchange my jewelry for a different size or style?

Yes, we offer exchanges for size or style within 30 days of delivery. Please note that exchange availability depends on current stock levels.

How should I care for my jewelry?

To maintain your jewelry's beauty:

• Store pieces separately to prevent scratching
• Remove jewelry before swimming, showering, or applying cosmetics
• Clean with a soft, dry cloth after each wear
• Avoid exposure to harsh chemicals and extreme temperatures

Do your products come with a warranty?

All our jewelry comes with a 1-year warranty against manufacturing defects. Normal wear and tear or damage from improper care is not covered.

Are your products nickel-free?

Yes, all our jewelry is made from nickel-free materials suitable for sensitive skin.

Do you offer gift wrapping?

Yes, we provide complimentary gift wrapping with a personalized message option during checkout.