Tracking order

Order Tracking Information

At TreasureLace, we understand how important it is for you to track your jewelry order. Here's how you can monitor your package's journey:

Order Processing Timeline

  1. Order Confirmation: You'll receive an order confirmation email immediately after placing your order.
  2. Processing: Our team prepares your jewelry items with care (typically 1-2 business days).
  3. Shipping Notification: When your order ships, we'll send an email with your tracking number.
  4. In Transit: Use the tracking number to follow your package's progress.
  5. Delivery: Your beautiful jewelry arrives at your doorstep!

How to Track Your Package

Once your order has shipped, you can track it using these methods:

Method 1: Our Shipping Email

Click the tracking link in your shipping confirmation email from [email protected].

Method 2: Third-Party Tracking Services

We recommend using 17Track, a reliable global package tracking platform:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Select the appropriate carrier if known (or let 17Track detect it automatically)
  4. Click "Track" to view real-time updates

17Track supports most international carriers and provides detailed shipment information.

Frequently Asked Questions

Why isn't my tracking information updating?

Carriers typically update tracking information every 24-48 hours. If you've just received your tracking number, please allow up to 48 hours for the system to update.

What if my package shows as delivered but I haven't received it?

First check with neighbors or your building management. If still missing, contact us at [email protected] within 7 days of the marked delivery date.

How long does international shipping take?

Delivery times vary by destination, but most international orders arrive within 7-15 business days after shipping.

For any tracking-related questions, our customer service team is happy to help at [email protected].