Refund policy

Refund Policy

At TreasureLace, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy carefully before making a purchase.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Products must be unused, in original condition, and with all tags attached
  • Original proof of purchase is required
  • Custom-made or personalized jewelry cannot be refunded

Non-Refundable Items

The following items are not eligible for refunds:

  • Earrings for hygiene reasons (unless defective)
  • Items marked as "Final Sale" or "Clearance"
  • Products that show signs of wear or damage

Refund Process

  1. Contact our customer service at [email protected] to initiate the return process
  2. Pack the item securely in its original packaging
  3. Include the original invoice or proof of purchase
  4. Ship the package to the address provided by our customer service

Refund Methods

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or full refund.

International Returns

Customers are responsible for any customs duties, taxes, or additional shipping fees associated with international returns. We recommend using a trackable shipping service.

Questions

For any questions regarding our refund policy, please contact us at [email protected].